Account Manager – Connecticut ADAP – remote Job 2024 Full Time

Account Manager – Connecticut ADAP – remote

Overall management of assigned book of business for the company’s products and services in order to achieve profitable retention of accounts.

• Supports in the development and maintenance of a strategic business plan that fully reflects the customer’s business objectives and how the company solutions align to those objectives and specifically guides our operational, financial, network, clinical and relationship initiatives.
• Understands the customer’s structure and demonstrates the ability to apply this knowledge in business and retention planning for the client.
• Ensures Service Level Agreement performance.
• Owns overall internal account satisfaction within the company as well as satisfaction with all specific areas particularly account management.
• Develops strong relationships which penetrate the customer at various levels involving other internal company staff to maintain multiple connections and strengthen the overall relationship.
• Develops strong internal relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
• Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
• Supports the Internal Customer Operating Model.
• Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, and systems).
• Provides mentoring to Account Support Specialists in effective problem solving and servicing of the account.
• Executes the customer governance process.
• Builds relationships and alliances with matrix partners.
• Coordinates with the compliance department on knowing and understanding regulations and the implication to customer impact.
• Maintains a client audit schedule to ensure a proactive approach in supporting critical client compliance.
• Coordinates all customer audit preparation and execution.
• Proactively communicates to internal and external contacts.
• Demonstrates contract understanding and detailed knowledge of business requirements.
• Assists in the coordination with legal to ensure contract compliance.
• Supports the account management team in the definition of customer reports and ensures coordination with the client.
• Oversees reporting calendar to ensure timely submission.
• Analyzes data and reporting, and supports executive summary development.
• Prepares and supports presentations of customer reports with meaningful analytics, trending and recommendations for program improvement based on findings.
• Ensures all client reports have an executive summary and explanation of data.
• Supports the account management team ensuring revenue goals are met, cost of care and administrative expenses are managed and segment profit targets are achieved for assigned account (s).
• Demonstrates a thorough knowledge of Cost of Care and implications internally and for the client.
• Supports the account management team to ensure performance standards are measurable and realistic to achieve and/or exceed to avoid penalties. Partners with Operations and Network on monitoring. Manages methodology, reporting and communications.
• Directly participates and supports manager on all renewal activities.
• Manages risks and develop opportunities associated with underwritten rates.
• Analyzes account benefits and has the ability to apply this knowledge to growth.
• Supports up-sell and renewal activities across assigned account(s).
• Where applicable, achieves objectives regarding the EAP re-seller agreement.
• Supports health plan with behavioral health retail sales.
• Identifies products and services that bring solutions to the customer based on a thorough understanding of the customer’s strategic business goals and the business needs.
• Demonstrates knowledge of the company products and how multiple products are interdependent within the customer contract deliverables and clinical outcomes.

Account Management, Sales

A Combination of Education and Work Experience May Be Considered., Bachelors

Potential pay for this position ranges from $52,250.00 – $78,390.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.