Account Representative (Reorder Customer Service) Job 2024 Full Time

Job Family: Sales
Country/Region: United States

This is a 100% remote position. Monday-Friday 9am-6pm EST

One 11am-8pm EST shift required per week

One 9am-2pm EST Saturday shift required per month

Preference for candidates in the Coral Springs, FL or Minneapolis, MN area

Job Function Summary

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.

Major Areas of Accountability

Process leads from external departments to complete the necessary follow-up and product offerings
Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
Research and problem resolution, communicating the outcome to the customer as appropriate
Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
Exceeds Quality and Quantity Performance Standards
Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
Establish and maintain effective working relationships with customers and/or co-workers
Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
Available and flexible in scheduling to meet the changing business requirements of the position
Responsible for following good housekeeping and quality procedures
Follows and observes all safety practices
Additional duties required as directed by departmental management
Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

Basic Qualifications

High school diploma or equivalent
Minimum of one year experience in the field
Willingness to engage in telephone direct sales
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Preferred Qualifications

English/Spanish bilingual preferred
DME experience
Brightree experience
Call center experience a plus as position entails a high amount of customer interaction over the phone
Ability to take initiative and work independently

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami