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“Magellan Solutions USA” Company Details
| Company Name | Magellan Solutions USA |
| Rating | 4.1 / 5.0 |
| Job Type | Full-time |
| Job Position | Remote Position |
Call Center Representative – Financial Aid Services – No Remote Job Overview
Magellan Solutions USA is a growing BPO (Business Process Outsourcing) company that has a track record of providing a wide ranges of services to business and…
What to do in Magellan Solutions USA company Job
Magellan Solutions USA is a growing BPO (Business Process Outsourcing) company that has a track record of providing a wide ranges of services to business and government agencies.
We are actively recruiting for call center representatives to provide financial services support for an educational institution.
Highlights:
- Full benefits’
- Full-time employment
- Palm Cost Location
Primary Responsibilities:
- Respond to general requests for financial aid services information including:
- Attendance costs
- How to apply for financial aid
- Scholarships – both internal and external
- Federal and state grants
- Federal and private loan programs
- Work-study and other student wage positions
- Conditions for receiving aid
- Disbursement Information and requirements
- Respond to requests for information regarding existing financial aid applications including:
- Account status
- Missing documentation
- Selection for verification
- Outstanding requirements and award amounts
- Current balances
- Respond to requests for information regarding the conditions:
- Attendance
- Receiving aid
- Disbursement requirements
Job Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service, administrative or call center experience required
- Must be able to speak, read and write in English fluently
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Must be able to use basic math skills
- PC skills, including MS Office applications required
- Applicant will be required by contract to undergo program update training as student financial
- assistance programs change, as well as required employee training
- Must be reliable and maintain an acceptable attendance and punctuality record
- program to another), as needed
- Must be able to effectively read a prepared / written script out loud
- Must be a U.S. citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Additional Requirements as per contract/client:
Job Type: Full-time
Pay: $14.50 per hour
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