Client Delivery Manager Job 2024 Full Time

NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.

NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.

As a Client Delivery Manager at NetSPI, you will play a pivotal role in ensuring our clients’ engagements are delivered successfully and that they achieve their desired outcomes through NetSPI’s delivery platforms. This position requires you to manage services teams, timelines, budgets, and to proactively engage with clients to understand their needs, address concerns, and drive long-term satisfaction.

Responsibilities:

• Lead the planning, execution, and closure of client engagements.
• Manage engagement scope, goals, and deliverables.
• Manage multiple Services engagements, including scope, schedule and budget to achieve engagement milestones and goals while maintaining a high level of quality.
• Set stakeholder expectations and manage expectations throughout the engagement.
• Monitor engagement progress, identify, and mitigate risks, and ensure on-time, on-budget delivery.
• Act as the post-sale primary point of contact for clients, building and nurturing strong relationships.
• Understand client needs, expectations, and objectives.
• Regularly communicate engagement status, updates, and success metrics to clients.
• Proactively address client concerns, resolve issues, and identify opportunities for platform improvement.
• Partner with stakeholders to build strong, long-term, value driven relationships.
• Proactively drive client adoption of software and service(s).
• Identify, manage, and escalate risks to achieve client success, renewal, and longevity.
• Gather and communicate client feedback for product enhancements.
• Monitor and report on key performance metrics related to engagement and overall client health.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• Proven experience in a client management role within a Professional Services industry.
• Proven ability to build relationships and operate successfully in a client facing role.
• Strong verbal and written communication skills
• Ability to work effectively under pressure and meet deadlines.
• Strong leadership and team management abilities.
• Problem-solving and critical-thinking skills.
• Ability to travel up to 25%.
• Experience with Salesforce CRM, FinancialForce PSA and Jira (desirable but not required)
• Experience in information security industry (desirable but not required)