Duties and Responsibilities

• Provide leadership and guidance to a small to medium-sized staff.
• Develop and implement strategic plans to achieve contract objectives and ensure contract deliverables are met.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Implement process improvement initiatives to enhance operational efficiency.
• Provide expert level information of the workings of the program across all departmental workflows.
• Collaborate with senior leadership to develop and execute business development strategies.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Build and maintain relationships with key stakeholders, including clients, vendors, and community partners.

Skills and Attributes

• Strong leadership qualities with the ability to motivate and mentor teams.
• Excellent strategic planning skills to drive growth and achieve targets.
• Proven experience in operations management, preferably in a multi-state environment.
• Ability to analyze data and make informed decisions based on key performance indicators.
• Exceptional project management skills to oversee multiple initiatives simultaneously.
• Strong business development acumen with the ability to identify opportunities for growth.
• Excellent negotiation skills to establish partnerships.
• Effective communication skills, both verbal and written, to interact with stakeholders at all levels.
• Represent Palco in all interactions with clients/state partners to which they are assigned.
• Handle difficult or unusual situations with professionalism and discretion.
• Apply acquired job skills and company policies and procedures to complete standard tasks.
• Have strong analytical skills, decision-making skills, listening skills, and problem-solving skills.

Other Essential Traits

• Must possess proficient skills with Adobe, Microsoft Word, Powerpoint, email, and internet.
• Must possess good problem-solving skills.
• Must be able to exercise tact and discretion under a variety of stressors.
• Must be able to multi-task and meet deadlines.
• Must understand and adhere to Palco’s Core Values.
• Must have a valid driver’s license and dependable mode of transportation.
• Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership.
• Must be able to pass a criminal background check, maltreatment check, and drug screening.

Education and Qualifications

• Minimum of a 4-year degree preferred.
• 3 years of account management or project management required.
• Customer relations experience a plus.
• Occasional travel may be required.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• Company benefits designed for you:
• Generous Paid time off.
• Quarterly/Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.
• Experience work/life balance.
• Feel value and a greater purpose through the work you do.