At Server Jobs, we provide latest and updated Remote jobs in USA. Also we provide direct HR apply link so that you can directly apply for your desired entry level remote jobs. We have professional team which updated all latest jobs with updated salery and required informations.
“Voya Financial” Company Details
| Company Name | Voya Financial |
| Rating | 3.3 / 5.0 |
| Job Type | Full-time |
| Job Position | Remote Position |
Client Relationship Consultant Job Overview
This is a FT remote position – the selected candidate must reside in the United States.
A Health Insights Customer Relationship Consultant (CRC) is responsible…
What to do in Voya Financial company Job
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Profile Summary:
A Health Insights Customer Relationship Consultant (CRC) is responsible for developing trusting relationships with Benefitfocus customers, measured through customer satisfaction, relationship health, and customer retention. CRC’s are career-oriented professionals who are dedicated to conveying product knowledge to customers. They will provide continuity and ensure a seamless experience to our clients. This role is heavily client facing and requires a background in the healthcare industry and benefits administration, customer service and consultation as well as data analysis. The CRC is an extension of their customer’s team, helping them drive their desired outcomes while maximizing the value of their Benefitfocus solution. They will work cross functionally within Benefitfocus on behalf of the customer, ensuring satisfaction with their data, anticipating and addressing needs, and driving the highest possible quality of work generated by the team. This is a FT remote position – the selected candidate must reside in the United States.
A Health Insights Customer Relationship Consultant (CRC) is responsible for developing trusting relationships with Benefitfocus customers, measured through customer satisfaction, relationship health, and customer retention. CRC’s are career-oriented professionals who are dedicated to conveying product knowledge to customers. They will provide continuity and ensure a seamless experience to our clients. This role is heavily client facing and requires a background in the healthcare industry and benefits administration, customer service and consultation as well as data analysis. The CRC is an extension of their customer’s team, helping them drive their desired outcomes while maximizing the value of their Benefitfocus solution. They will work cross functionally within Benefitfocus on behalf of the customer, ensuring satisfaction with their data, anticipating and addressing needs, and driving the highest possible quality of work generated by the team. This is a FT remote position – the selected candidate must reside in the United States.
Profile Description:
-
Build and maintain relationships with a portfolio of clients including employers, claims administrators, brokers and consultants
-
Ensure best practices used across clients
-
Back up structure for consistent client coverage
-
Client day to day contact
-
Responsible for monthly client reporting
-
Internal/External Audit support
-
Manage client contracts and support renewal processes
-
Participate in regularly scheduled client calls, on demand meetings and service reviews
-
Demonstrate an understanding of Advanced Analytics and how customers can leverage our application for maximum ROI
-
Provide initial and ongoing customer training
-
Track progress of client support cases through completion
-
Evaluate and execute on upsell opportunities
-
Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends
-
Work cross functionally within Benefitfocus on behalf of the customer, ensuring customer satisfaction with their data, anticipating and addressing needs, and driving the highest possible quality of work generated by the team
Knowledge & Experience:
- MS Office with strong Excel knowledge
-
Bachelors in Business or related 3+ years of related experience
-
Desired 2-4 years experience in healthcare industry and/or analytics
-
Demonstrated experience in Customer Success, Account Management, or SaaS Sales
-
Strong organizational, analytical and problem-solving skills
-
Strong communication skills
-
Strong Time Management skills
-
Independent self-starter who thinks proactively.
#LI-AG
#LI-Remote
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$60,450 – $75,560 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference
resources for applicants with disabilities
.
Didn’t find this jobs userful? Click below to find your desired jobs