Corporate Communications Manager Job 2024 Full Time

About the team

Zillow’s Communications team is responsible for growing Zillow’s audience and building awareness of its innovative products and services. Through earned and owned media channels, the team strengthens Zillow’s position as a thought leader in housing, technology, and real estate. Come join us!

About the role

Zillow Group’s Corporate Communications Manager supports media relations, corporate storytelling and thought leadership, reputation management, and financial communications. The corporate communications team reports directly to Zillow’s VP of Communications.

In this role, your responsibilities will include:

• Serving as a competent, agile, and strategic external spokesperson for Zillow Group and its portfolio of real estate brands (including possible on-camera interviews)
• Fostering and establishing local, regional, and national media relationships by serving as a trusted source and educator about Zillow
• Prepping and coaching other spokespeople by offering strategic counsel, messaging guidance, insight on news cycles, media personalities, and more
• Working cross-functionally with different partners across the communications team and broader business to seek out and develop storytelling opportunities that show progress on our company initiatives, highlight our innovation, and propel our mission to make home a reality for more people
• Supporting the government relations team in drafting/editing testimony and support letters, collaborating with relevant communications, business, and legal counterparts to ensure uniform and complementary messaging
• Work with Zillow’s legal, industry, economic research, CSR, social impact and product teams to build, understand, and communicate policies and initiatives
• Collaborating with thought leaders across the business to become a subject matter expert and seek out story-telling opportunities
• Executing reputation management and crisis management initiatives to protect and enhance Zillow’s reputation, fuel what makes us great, and maintain our position as the most trusted brand in real estate
• Develop thorough, creative, and effective approaches to difficult communication challenges in reactive crisis and incident management scenarios that impact our employees, our business, and our industry
• Supporting thought leadership strategy and execution: pitch, secure, and execute earned and owned opportunities to build and promote Zillow executive profiles across the industry
• Developing, leading, and driving a broad range of external communications plans in support of the company’s advocacy, sustainability, and policy efforts to support overarching corporate objectives
• Supporting financial communications, investor relations, and the quarterly earnings process through written content, speaker prep, and media relations
• Writing and editing a variety of corporate materials, including press releases, speeches, company announcements, and marketing collateral, ensuring consistency in tone and messaging
• Managing communication projects from inception to completion, including timelines, budgets, and stakeholder coordination

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $107,800.00 – $172,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Bachelor’s degree and minimum 8-10 years of professional experience in communications/media
• Seasoned media relations expert, ideally with combined experience working as a reporter/journalist and in a corporate communications role at a large company
• Sharp eye for finding and shaping compelling narratives around current events, news cycles, housing policy, tech, and real estate narratives
• A strong network of prominent media contacts across national and local mainstream, business, consumer, tech, and finance publications (real estate, mortgage, or housing media contacts considered a bonus)
• Solid business acumen and understanding of public company reporting standards; experience supporting financial communications, working with investor relations, or working on quarterly earnings reports
• A strategic and confident corporate spokesperson; experience working with media on-record and on background, participating in on-camera broadcast or video content, and representing organizations at conferences and events
• A goal-oriented critical problem solver with strong project management skills; a track record for building strategic communications plans, earning consensus among internal partners, tackling complicated and urgent problems, and getting positive results
• An exceptional writer and communicator with a portfolio of engaging content for press releases, blog posts, social media, and other communication channels
• Familiarity with AP style is preferred
• Experience driving executive thought leadership communications tactics and landing exceptional earned coverage that positively impacts company reputation
• Thrives working in a fast-paced environment; managing evolving crises while keeping cool under pressure and balancing multiple priorities on tight timelines
• A supportive teammate willing to mentor others, share success, and roll up their sleeves to help solve problems proactively and reactively
• Experience working closely with senior management and other leaders across the business; a track record of partnering closely with teams and other departments across different organizational functions
• Experience with real estate is considered a bonus
• Flexibility to travel a few times per year, within the U.S., for team gatherings or external events and occasionally work outside of typical “office hours” in the event of a crisis or business need
• Excellent interpersonal and relationship-building skills, with experience working in a flexible/remote work environment; comfortable with ‘Work From Home’ technology tools like Slack, G Drive, Zoom etc
• A hardworking and motivated professional looking to grow their career at Zillow

Transferable Skills

Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.