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“Illinois Bank & Trust” Company Details
| Company Name | Illinois Bank & Trust |
| Rating | 3.1 |
| Job Type | Full-time |
| Job Position | Remote Position |
Customer Care Representative (10:30-7:00 CST) Job Overview
The Customer Care Representative displays a professional organizational image through telephone, email and chat to both internal team members and external…
What to do in Illinois Bank & Trust company Job
ABOUT THE JOB
The Customer Care Representative displays a professional organizational image through telephone, email and chat to both internal team members and external customers regarding a variety of needs.
WHAT DO YOU LIKE?
A Customer Care Representative:
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Provides exceptional customer service while interacting with customers and internal employees.
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Is confident troubleshooting, investigating, answering questions, and solving problems for customers and internal employees.
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Enjoys helping others and problem solving.
WHAT WILL YOU DO?
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Manage a large amount of incoming phone calls.
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Identify and assess customer needs to achieve satisfaction.
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Accurately process orders, forms, applications, and requests submitted within SLA timeframe.
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Keep a detailed record of customer interactions.
WHAT WILL MAKE YOU SUCCESSFUL?
A successful Customer Care Representative typically has:
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High School Diploma or equivalent.
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1-3 years of call center and/or banking experience.
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Strong knowledge of current technologies such as tablets, computers, and smart phones
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Expert ability to handle customer requests via phone.
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Excellent communication skills, both written & verbal.
BENEFITS INCLUDE:
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Full insurance benefits, including health, dental, vision, short-term & long-term disability.
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20 days of paid time off plus 11 paid holidays.
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401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
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Tuition reimbursement and student debt assistance.
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Employee Assistance Program, Perkspot employee discount program and much more!
The targeted salary range for this role is:
$0.00 – $0.00
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