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“Department of Motor Vehicles” Company Details
| Company Name | Department of Motor Vehicles |
| Rating | 3.4 / 5.0 |
| Job Type | Full-time |
| Job Position | Remote Position |
Customer Service Specialist (Medical Review Services) #00415 Job Overview
Respond to calls/inquiries from DMV’s Customer Service Centers (CSCs) and Customer Contact Center (CCC) personnel, customers, physicians, attorneys, and courts…
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Title: Customer Service Specialist (Medical Review Services) #00415
State Role Title: Admin and Office Spec III
Hiring Range: Commensurate with experience, up to $48,000
Pay Band: 3
Agency: Department of Motor Vehicles
Location: Richmond, VA/Remote
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public – G
Job Duties
Remote work opportunity!
The Virginia Department of Motor Vehicle’s (DMV) Medical Review Services (MRS) Unit is hiring multiple Customer Service Specialists who will be responsible for reviewing and evaluating medical information, and communicating requirements to MRS customers regarding their MRS orders via phone or writing. In this position, you will help MRS customers understand the requirements and what documents are needed, based on state and federal laws and regulations, for a driver’s license, commercial driver’s license (CDL), a bioptic-telescopic (BTL) lens certification, CDL disability waiver, or CDL hazardous materials variance.
Responsibilities Include:
- Respond to calls/inquiries from DMV’s Customer Service Centers (CSCs) and Customer Contact Center (CCC) personnel, customers, physicians, attorneys, and courts pertaining to the status or evaluation of medical cases in accordance with agency and work center appropriate statutes, policies and procedures
- Index manual documents/faxes/certified mail to customer records as assigned
- Record all notes into customer’s ‘nurses notes’ file in the OnBase system
Initial training for these positions will be completed in-person during the first 2 weeks of employment. After training has been completed, the incumbent will transition to 100% remote work.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!
Minimum Qualifications
- Considerable knowledge of medical terminology
- Experience working in a medical setting, evaluating and communicating requirements regarding medical information
- Experience providing customer service
- Experience operating a computer
- Demonstrated ability to understand and follow policies and procedures
- Ability to work overtime and some Saturdays as needed based on the needs of the work center
Additional Considerations
- Currently licensed or certified and practicing as a medical technologist, or have been certified and practicing within the last 5 years
- Prior call center experience
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Please note: This position works from home and must be able to troubleshoot any technical/connectivity issues they experience. If connectivity isn’t established after 30 minutes, the Representative must report to a Virginia DMV Contact Center, to be determined by their supervisor within 45 minutes. The ability to report to a Hub within 45 minutes is a job requirement for home-based employees.
Applicants will be REQURIED to submit an internet speed test with download speed of 10MB or higher, an upload speed of 10MB or higher and maximum latency of 75ms.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: (804) 997-3020
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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