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“Tiltify” Company Details
| Company Name | Tiltify |
| Rating | 4.2 |
| Job Type | Full-time |
| Job Position | Remote Position |
Customer Support Associate Job Overview
Experience managing help desk software and remote support tools.
Gather customer feedback and share with appropriate departments.
What to do in Tiltify company Job
Tiltify is a charity fundraising platform that specializes in social and livestream fundraising
Who We Are:
Tiltify is the #1 charity fundraising platform that specializes in digital communities and livestream fundraising. As one of Fast Companies 2021 Most Innovative Companies, Tiltify’s tools enable innovative fundraising interactions, ranging from polls to rewards and challenges, that maximize both the fundraising experience and increase donations.
Tiltify is currently used by over 4,000 global charities that include St. Jude Children’s Research Hospital, Save the Children, Direct Relief, American Red Cross, United Way Worldwide, and more. We have built a strong relationship with our charities, but more importantly with our community. Our technology powers fundraising on the most popular social platforms like Twitch, YouTube, and TikTok raising over $200 Million for charity.
Who We’re Seeking:
A dynamic, self-motivated Customer Support Associate to assist with verifications, questions, and technical problems.
Key Responsibilities include, but are not limited to:
- Enhance and maintain our community and charity knowledge base.
- Respond, redirect customer service support tickets.
- Verify and log reported application issues.
- Gather customer feedback and share with appropriate departments.
- Verify charity eligibility for onboarding to Tiltify.
- Help newly onboarded charities complete basic setup.
Key Skills and Qualifications:
- Bachelor’s degree and/or equivalent experience is required.
- 2+ years of experience as a Customer Support Specialist or similar CS role.
- Experience managing help desk software and remote support tools.
- Excellent communication and problem-solving skills.
- Experience with technical documentation.
- Understanding of the livestream and social media industry and platforms including Twitch, YouTube, Facebook & TikTok.
- Knowledge of streaming software including OBS and Stream Yard.
- Proficiency in basic business programs including Microsoft Office Suite (Word, Excel, PowerPoint).
- Persuasive, tactful and an excellent communicator.
- Strong multi-tasking skills and effectively able to manage resources.
Compensation & Hours:
This is a full-time position, with evening or weekend work schedules based on need. Salary package includes health insurance benefits, flexible PTO, 401k options.
Salary Range: $40k – $45k DOE
Location: Remote position within the United States.
To Apply:
Tell us a little bit about yourself and why you would be an ideal fit by sending a resume and cover letter to careers@tiltify.com with “Customer Support Associate” in the subject line.
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