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“Secure Code Warrior” Company Details
| Company Name | Secure Code Warrior |
| Rating | 5.0 / 5.0 |
| Job Type | Full-time |
| Job Position | Remote Position |
Customer Support Engineer Job Overview
Take full ownership of a customer issue until resolved.
Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem…
What to do in Secure Code Warrior company Job
Work with our global customers via our help desk to solve support tickets.
Take full ownership of a customer issue until resolved.
Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status.
Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
Proactively enhance our knowledge base documentation based on questions in support issues
- Work with our global customers via our help desk to solve support tickets.
- Take full ownership of a customer issue until resolved.
- Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status.
- Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
- Proactively enhance our knowledge base documentation based on questions in support issues
- Relevant experience in technical support.
- Strong communication skills both written and verbal.
- Strong analytical, troubleshooting and problem-solving skills.
- A team player and strong work ethic.
- Self-motivated.
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