Customer Support Technician I US Remote Job 2024 Full Time

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Spillman Technologies, a Motorola Solutions Company, is a leading provider of software solutions for public safety agencies nationwide. Spillman has consistently been recognized as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011,2013, 2015; Utah Department of Workforce Services from 2009–2011). We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe.

Job Description

As a member of the Technical Services Department, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux and Unix environment. Supporting Motorola Solutions products may also be required. As a primary point of contact for customers, be responsible for maintaining and improving positive long term partnerships between Motorola Solutions and the Customers.

• Receives requests for computer technical assistance and problem resolution from customers or company employees.
• Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
• Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
• Directs activities to contribute to the overall performance of the Technical Services Department operations.
• May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
• Places appropriate priority on problems reported by customers or internal personnel.
• Proactively seeks to identify ways to improve assigned team, the Technical Services department and the company.
• Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director.

This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

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Basic Requirements

• High School Diploma or equivalent
• 2+ years of customer service/support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.