Demographic Specialist Job 2024 Full Time

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type: Full-time

Location: Remote

About the role:

Review ambulance care reports (ACR’s) and create accounts in a timely and compliant manner, in order to ensure highest reimbursement possible is achieved, as well as ensuring that all operational service commitments are met for assigned client.

As a Demographic Specialist with EMS|MC, you will:

• Review ACR’s and create corresponding account, ensuring that patient demographics are accurate and complete.
• Find/review patient insurance for accuracy and attach to corresponding account.
• Work independently and collaboratively to define problems, identify causes, and initiate steps necessary for resolution in a timely manner; follow through with the process to completion.
• Stay abreast of industry changes and regulations to ensure adherence and proactive preparedness.
• Exhibit strong customer service skills to build and maintain internal and external relationships to best address client needs.
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company policies and applicable government regulations.
• Consistently support and demonstrate the company mission and values.
• Perform other necessary tasks as assigned.
• Involvement in special projects or meetings as directed.
• Serve as backup to other team members as required.

Requirements:

You will be successful in this role if you:

• High school diploma
• Ability to organize, prioritize, multitask, and work with cross-functional teams.
• Ability to learn, understand, and work within specific compliance, client, and payer requirements.
• Approach all tasks, duties, and interactions with an attitude of continuous improvement.
• Willing and able to adapt to changes in work environment, procedures, priorities, and job duties.
• Proficient in Microsoft Office programs
• Ability to provide quality results in a fast-paced environment.
• Knowledge/experience with HIPAA, Medicare, Medicaid, and third-party health insurance industries
• Previous data entry experience

Key skills we hope you have:

• At least 1-2 years of experience processing health insurance claims and/or denials or other healthcare accounts receivable experience, or 1-2 years medical billing experience or at least 1 year EMS billing experience
• Prior experience in EMS or other healthcare revenue cycle
• Thorough knowledge of major health insurers, including federal and state agencies
• Strong preference for experience charting or billing in Epic.

Why EMS|MC:

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided.