DIRECTOR, STRATEGIC ACCOUNT MANAGEMENT Job 2024 Full Time

Job Summary

Director, Strategic Account Management (REMOTE)

At Qualfon, we strive to Be the Best and Make Each Person’s Life Better by being the best professional version of ourselves that we can be, and as a result, positively impacting our associates, peers, and customers.
We’re looking to add talent to our Strategic Account Management (Client Services) team…could this be your next opportunity?

Reporting to the Vice President of Strategic Account Management, you will be in a unique position to help influence achieving our mission: to be the best and make each person’s life better by creating, maintaining and expanding relationships with our customers to grow a profitable book of business. You’ll succeed in this role by leveraging your expertise and passion for customer experience, including using trends and technologies critical for delivering outstanding customer experiences while meeting your clients’ complex and ever-changing business objectives.
As a Qualfon Director of Strategic Accounts, you’ll manage and balance your clients’ strategy, needs and objectives with those of the business, leveraging the right human and technology resources to meet your revenue goals while ensuring our customers’ success.

Your daily life at Qualfon will entail:

• Owning the relationship with our clients within your assigned portfolio.
• Collaborating with your operations partners to ensure that client KPIs are met and your performance is well-positioned to support client growth.
• Owning and driving the development of both short- and long-term strategic account plans to include growth within key geographies, presenting and implementing Qualfon’s labor and technology enabled solutions, and cross-selling Qualfon’s diverse capabilities including our digital customer lifecycle management and expectations.
• Creating and/or overseeing cadence within your portfolio, including weekly, monthly, and quarterly business reviews, engagements and 1x1s. You’ll align with your operations leaders, client services manager, and client on the agendas, formats and content of these meetings.
• Leveraging the goodwill you build within your account(s) to unlock opportunities for additional growth or new business opportunities within your client’s organization.
• Maintaining overall satisfaction of your clients and formulating and implementing strategies to meet or exceed client satisfaction expectations as measured in our annual client survey.
• Leading by example with your bias towards action and commitment to doing business the right way and with integrity.
• Navigating the political landscapes within your clients’ and Qualfon’s organizations, successfully.
• Generating and driving solutions and geography strategies for proactive and reactive proposals.
• Developing and mentoring account managers, as needed and required, to own their respective client relationships and grow their respective lines of business and/or account assignments.
• Travel up to 50%

Area of expertise (Skills)

Other Skills and Experiences (Min)

Compensation: this position will be paid on a salaried basis with a pay range between $125,000 – $165,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.

Leaders on the Qualfon Strategic Account Management team are eligible for a monthly and annual incentive based on the growth of your portfolio of accounts in addition to a competitive base salary. Qualfon offers a vast array of health and wealth benefits to our employees, including medical, dental, vision, life, short and long-term disability, accident, legal, and pet insurance among others. Employees can choose from a variety of health insurance options to meet their individual and family needs starting the first of the month following thirty (30) days of employment. Eligibility for our 401(k) retirement savings plan, with employer match, begins following three (3) months of continuous employment.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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