EverCommerce – Collections Specialist (Remote, US) Job 2024 Full Time

Collections Specialist, EverCommerce – REMOTE, US

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Collections Specialist eager to join a high-growth technology company. As a Collections Specialist, your main responsibilities will be to contact clients and collect outstanding payments. This is a great opportunity to join a talented group of customer success and accounting professionals and broaden your knowledge and expertise.

Responsibilities:

• Monitor and oversee collection efforts for several companies in various billing systems to identify overdue accounts

• Resolve customer issues and complaints concerning billing.

• Contact customers with overdue accounts daily to resolve outstanding balances or negotiate a payment plan to collect it in installments

• Review collections for errors, working with accounting and operations teams to correctMaintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

• Process payments in multiple billing systemsResolve customer issues and complaints concerning billing

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Assist with special projects

Skills and Experience needed for success in this role:

• 2-5 years of collections experience

• Good listening, negotiating, and problem-solving skills Strong attention to detail

• Ability to have patience, think critically, and multi-task in a fast-paced environment

• Strong verbal and written communication skills

• Highly motivated with the ability to work independently

• Intermediate Excel skills

• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices

• Ability to work with high volume of transactions in a fast-paced environment while meeting deadlines

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $45,000 – $55,000 USD Per Year, with additional commission eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.