Financial Systems Support Specialist Job 2024 Full Time

Job Summary:

Ethos Veterinary Health is seeking a Financial Systems Support Specialist to support Oracle Cloud Fusion applications including GL, AP, FA, PO, and Project Costing, user provisioning and provide system audit evidence. This is a terrific opportunity to work with a highly motivated team and be a part of a large system transformation program.

As the Financial Systems Support Specialist for the enterprise financials team, you will be the first line of support for our financial systems, Service Now, Service Requests and Incident processing. You will manage first level tickets and assign and monitor the tickets being assigned to 2nd level support team members.

This position is 100% remote, requiring travel up to 5% based on project deliverables.

Responsibilities:

• Provide technical support and troubleshooting for Oracle Fusion applications including modules such as Oracle Fusion Financials GL, FA, AP, PO, iExpense and Project Costing and EPM applications including FCCS and Planning. You will be supporting users via helpdesk tickets meeting response and resolution SLA’s.
• Troubleshoot and identify root cause of recurring issues and provide improvements and permanent solutions.
• Provide user provisioning for all financial systems, ensuring access requests are approved and reviewed periodically and onboarding policies are adhered to.
• Train users on process and best practices.
• Support system integration rejections and errors.
• Ability to update training materials and standard operating procedures as they relate to financial systems support processes.
• Provide periodic user access reviews and create evidence to support audit activities related to ITGC controls.
• Support user inquiries regarding GL, AP, FA, PO, iExpense and Project Costing applications.
• Perform analysis and trends on issues and suggestion of long-term solutions.
• Updating and maintaining Knowledge Base Articles.
• Support Project work via application support on site acquisitions, implementation of new systems and system enhancements.
• Assist with installation of system add-ins required to access financial system applications.
• Utilize ServiceNow as a ticketing system to receive, prioritize, and resolve support tickets/incidents related to Oracle Fusion and EPM applications as well as other applications including Vetcove, Costar, Blackline, and various other systems.
• Ensure timely resolution of issues to minimize business impact and meet service level agreements (SLAs).
• Configure and maintain Oracle Fusion applications based on business requirements and user needs.
• Manage system configurations, including user setups, roles, security profiles, and workflows within Oracle Fusion.
• Ensure compliance with company policies, procedures, and regulatory requirements related to Oracle Fusion applications and ServiceNow.
• Implement and maintain application security measures, including access controls and data protection.

Qualifications:

• 2+ years of experience with database management and customer service/support.
• Bachelor’s degree in Computer Science, Information Technology, Business experience desired.
• Experience with Oracle financial modules (GL, FA, PO, AP, iExpense and Project Costing) is a plus
• Experience with Oracle administration is required.
• A proven ability to work independently and manage their time effectively in a remote work setting.
• Hands-on experience with ServiceNow as an IT service management platform, including incident management, problem management, change management, and service request management is required.
• Ability to troubleshoot complex issues and provide timely resolutions within both Oracle Fusion and ServiceNow environments.
• Oracle EPM experience is a plus. ITGC/access controls experience is a plus.
• Strong teamwork and facilitation skills to communicate and collaborate with other Company departments to plan and execute enhancements and upgrades for ongoing projects.
• Demonstrated success in gathering data, conducting analyses, and generating high-quality results.
• Experience with process documentation, quality control, and workflow management and design preferred.
• Ability to multi-task and problem solve effectively under pressure.
• Strong verbal and written communication skills with ability to collaborate with internal departments, field teams, and external vendors.
• Proactive with diligent follow through.
• Proficient in Microsoft Office applications (Excel, Outlook, Word, etc.) Proven experience in supporting and administering Oracle Fusion applications, with knowledge of modules such as Financials.
• Strong analytical and critical thinking skills with attention to detail.

Critical Competencies for Success in Role:

• Shares our investment and passion for Ethos’ mission.
• Is committed to diversity & inclusion.
• A critical thinker who loves creating and sharing insights.
• Has an eagerness to learn, grow, and collaborate.
• Loves to mentor and fosters teamwork.
• Has an ability to work under tight and demanding timelines in a fast-paced environment.

The base salary range for this full-time position is $65,000 – $70,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.

• This role is not open to receiving agency candidates and any contingent submissions will not be honored.#LI-Remote

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

United States