Individual Business Sales Rep Job 2024 Full Time

Certified Insurance Sales Representative. In this role, you’ll handle inbound inquiries from potential enrollees interested in our individual dental insurance offerings. Your primary responsibility is to engage with callers, discern their needs through thoughtful questioning, and provide tailored product recommendations accordingly. You’ll adeptly outline plan details, including costs and benefits, ensuring clarity and transparency throughout the conversation. Your commitment extends beyond securing sales; you’ll navigate any obstacles with finesse, finalize enrollments, and assist callers in setting up their plans and selecting payment options. Moreover, you’ll serve as a trusted resource, fostering customer understanding, satisfaction, and loyalty through comprehensive education. Your role also involves seamlessly connecting members with the appropriate channels for issue resolution, reinforcing our dedication to exceptional service.

RESPONSIBILITIES

• Receives inbound calls from potential clients seeking information on our individual dental insurance offerings.
• Expertly recommends product options tailored to the unique needs of each customer.
• Clearly articulates the various components of plan rates and benefits.
• Efficiently completes sales transactions, ensuring all necessary information for application processing is obtained.
• Assists customers in navigating different payment options, facilitating their choice and forwarding relevant details to our enrollment team.
• Addresses electronic and written inquiries from prospects and leads in a timely manner.
• Conducts eligibility verifications for specific insurance programs.
• Utilizes reference materials promptly to provide accurate responses to inquiries, with a focus on driving sales and fostering customer loyalty.
• Thoroughly documents each customer interaction and resolution in our designated computer tracking system.
• Consistently meets and upholds production standards and key performance indicators.
• Directs complex inquiries, such as enrollment and billing questions, to the appropriate department for resolution.
• Undertakes additional tasks as assigned, contributing to the overall efficiency and effectiveness of our operations.

QUALIFICATIONS

• 1+ years of experience w/High School
• Insurance sales license, per state DOI regulations, e.g. Health, Accident, Sickness.
• A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration.
  
  • One-year successful sales or retail work experience. Call center, or dental experience also accepted.
• 2 year of proven sales performance in a fast-paced environment.
• Ability to handle high call volume and follow workflow process.
• Strong organizational/time management skills and multi-tasking abilities.
• Ability to maintain confidentiality while evaluating and responding quickly and accurately to inquiries.
• Ability to absorb and retain detailed information.
• Detail-oriented; flexible and creative.
• Knowledge of individual sales procedures and guidelines.
• Adheres to phone and break schedule to maintain service levels.
• Takes initiative to close sales, follow up and obtain referrals.
• Maintains high sales performance and quality.
• Retains or upgrade existing business at risk of cancelling
• Health Insurance License in all 16 Enterprise States

Base Pay Information

The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $33,200 – $60,500

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We’ve come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you’ve got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York