LICENSING SPECIALIST Job 2024 Full Time

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Address:

150 North 18th Avenue, Phoenix Arizona, 85007

Salary: 50,000

Grade: 19

Closing Date:

Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of XXXXXX. Under limited
supervision, reviews and processes complex applications for facility and individual licenses to determine compliance with all applicable
regulations within established time frames. In addition to issuing licenses and deficiency notices, responsible for determining when
applications should be denied or withdrawn based on understanding of regulatory requirements and issuing notices of these appealable
agency actions, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. In
addition to processing incoming payments, follows policy to determine when refunds should be processed and initiates the refund
process. Corresponds with the regulated community, other regulatory bodies, and participates in stakeholder meetings. Responds to
complex technical questions in a variety of formats, and handles escalated interactions with members of the public. Expected to
continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Actively participates in the training of licensing coordinators and licensing specialists.

This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn and issuing notices of these appealable agency actions.
Helps oversee quality standard practices to ensure work is completed accurately, and timely and to ensure data quality.
Corresponds with the regulated community, other regulatory bodies, and other members of the public.
Participates in stakeholder meetings. Responds to complex technical questions, and handle escalated interactions with members of the public. Prepares documents for public record requests, as well as for administrative hearings.
In addition to processing mail and incoming payments, also determines when refunds should be issued and initiates the refund process.
Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. Actively participates in the training of licensing coordinators and licensing specialists.
Provides advanced administrative support for licensing projects as assigned by the supervisor.
Other duties as assigned as related to the position.

Associate Degree preferred; may substitute customer service experience.

Associate Degree preferred; may substitute customer service experience.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.