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“Pathward, N.A.” Company Details
| Company Name | Pathward, N.A. |
| Rating | 3.3 / 5.0 |
| Job Type | Full-time |
| Job Position | Remote Position |
Manager, Shared Services Operations Job Overview
Oversee and provide feedback on the work performed providing coaching and development opportunities as needed.
Initiate corrective action, as necessary.
What to do in Pathward, N.A. company Job
We are a hybrid, remote-office company dedicated to growing our talent anywhere!
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
Develops WFM as an enterprise-wide solution for reporting and capacity planning. Oversees, plans, and prioritizes the goals and responsibilities of the workforce management (WFM) team to ensure reporting, capacity planning and audit standards are exceeded.
What You Will Do:
- Drives adoption of WFM services across the enterprise.
- Establishes strategies, policies, program standards, and critical measurements for the team by assessing and assembling resources.
- Identifies process improvements and implements structure and procedures to improve WFM services and tools utilized within Pathward.
- Understands systems, technology, and communication between business units.
- Ensure checks and balances and other controls are in place for reporting and capacity planning.
- Analyzes results and trends and communicates results to leadership throughout Pathward.
- Analyzes and understands the data and provides solutions based upon the results.
- Ensures the department meets regulatory, compliance, internal and external audit. Initiate corrective action, as necessary.
- Assigns and monitor workflow of direct reports. Oversee and provide feedback on the work performed providing coaching and development opportunities as needed.
- Responsible for hiring, coaching, and performance management of direct reports.
- Other duties as assigned
What You Will Need:
- Bachelor’s degree or equivalent education and work experience
- Typically, 5+ years with bachelor’s or equivalent
- Attention to detail
- The ability to manage multiple, competing priorities
- Strong written and verbal communication skills
- Self Sufficient and well organized
- Sound decision making skills
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $69,098.54 – $127,614.10
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com
Please click here to view Pathward’s Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
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