Mortgage Servicing Coordinator – 100% Remote Job 2024 Full Time

See yourself at Radian? We see you here too.

At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.

Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you’re excited about this role but your experience or education level doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

See Yourself As a Mortgage Servicing Coordinator

As the Mortgage Servicing Coordinator you are responsible for the daily management and support of Radian Mortgage Capital’s residential mortgage sub-servicing and seller activities. You will manage our sub-servicer’s life-of-loan activities from loan transfers, cash management, default management, payoffs, MERS registration and monthly investor remittances. Your position requires comprehensive knowledge of all aspects of mortgage servicing and will interface with various stakeholders including secondary, sub-servicer, warehouse lenders, third-party vendors and multiple Sellers and Buyers. As the Mortgage Servicing Coordinator you will apply proven analytical and problem-solving skills to help troubleshoot loan servicing exceptions and provide timely and accurate responses to various affected stakeholders.

See Your Primary Duties and Responsibilities

• Manage servicing transfers (In and Out) including data conversion/mapping from external parties to our Sub-Servicer, coordination with Sellers and Sub-servicer, and final transfer activities to ensure an efficient and accurate loan boarding or de-boarding.

• Ensure post-boarding data and processing open items are addressed and resolved promptly including MERS registrations, escrow funding and exception clearing and pay history research.

• Proactively oversee servicing activities to identify exceptions and root causes of issues and assist with tracking, remediation, and audit testing of corrective actions.

• Work with Sellers and Buyers to address post-boarding issues, including trailing/missing documents, Early Payment Defaults, Early Payoffs, and repurchase issues.

• Develop working relationship with sub-servicer to identify issues, implement solutions and enforce applicable procedures and policies in all aspects of servicing.

• This individual will also use multiple sources of data, analyze trends, reconcile data, and identify areas of improvement.

• Perform other duties as assigned or apparent.

See The Job Specification

Your Basic Education and Prior Work-Related Experience:

• Bachelor’s Degree or Equivalent Experience

• 2 or more years of prior work-related experience

Additional Qualifications:

• 2+ years of direct residential mortgage servicing industry experience (Freddie/Fannie preferred) with knowledge across multiple servicing functions.

• Ability to handle many requests on a daily basis.

• Ability to listen effectively and communicate ideas concisely.

• Ability to engage individuals and groups to surface essential requirements information.

• Strong organizational and Interpersonal skills, to help negotiate priorities and to resolve conflicts among appropriate stakeholders.

• Ability to critically evaluate the information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding, and distinguish user requests from the underlying true needs.

• Ability to proactively identify, summarize, and communicate loan-level and aggregate servicing exceptions/issues and develop remediation plans with sub-servicer.

• Ability to gather, review, and summarize diverse and complex transaction related tasks, results, and requirements to ensure timely loan boarding and de-boarding.

• Technologically savvy, with the ability to work in varied systems, and Advanced Excel skills.

• Knowledge of various mortgage servicing systems.

• Working knowledge of US Federal and State servicing regulations and laws, and GSE/Investor servicing requirements.

See Your Location

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

See More About Radian

Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day.

Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people’s potential – and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line – having an impact on communities across the country to help more people achieve the American Dream of homeownership.

We hope you’ll see yourself at Radian. See more about us at Radian.com.

Defining Roles for Radian’s Future

Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian’s future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer Details

View the “EEO is the Law” poster [Link]. View the “EEO is the Law” Supplement [Link]. View Pay Transparency Nondiscrimination Provision [Link].

Accommodation

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail careers@radian.com.

Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.