Online Student Support Specialist Job 2024 Full Time

Nature of Work

Examples of Work Performed

• Proactively reach out to online students throughout their academic journey to foster connection and engagement with Peru State College to identify challenges, provide guidance, and offer support in navigating academic and personal issues.

• Collaborate with faculty, advisors, and other student-support services to ensure a holistic approach to student success.

• Develop and implement engagement strategies, including webinars, workshops, and online activities, to foster community among Peru State’s online students.

• Provide preliminary academic advising to online students, assisting them in course selection, degree planning, and understanding academic policies and requirements.

• Monitor online students’ academic progress, identify potential barriers, and intervene when necessary to address academic challenges and keep students progressing toward degree completion.

• Collaborate with faculty to identify online students at risk of falling behind or experiencing academic difficulties, and develop and implement intervention plans to support their success.

• Collaborate with cross-functional teams to develop and implement retention programs, initiatives, and interventions to improve online student retention rates.

• Analyze student data to identify trends and patterns related to retention, and make data-driven recommendations for improvement.

• Develop and deliver training sessions and workshops for faculty and staff to enhance their understanding of retention strategies and their roles in supporting student success.

• Evaluate the effectiveness of retention programs and initiatives, making adjustments as needed to optimize student outcomes.

• Serve as a resource for online students, providing information and referrals to appropriate support services, including tutoring, counseling, career services, and disability services as well as help with study skills, time management techniques, and strategies for effective online learning.

• Collaborate with student-support departments to ensure students receive timely and appropriate assistance.

• Assist students in navigating such administrative procedures as registration, financial aid, and transcript requests.

• Provide guidance and resources for students experiencing personal challenges that may impact their academic progress.

• Develop and implement communication plans to engage and inform online students about college resources, support services, and important deadlines.

• Maintain regular communication with online students through various channels, including email, chat platforms, and online forums, to keep them progressing toward degree completion.

• Collaborate with marketing and communications teams to develop retention-related materials, including newsletters, success stories, and tips for academic success.

• Collect and analyze online student feedback to identify areas for improvement and make recommendations for enhancing the student experience.

Required Qualifications

• Bachelor’s degree or related online education work experience.

• Prior experience in online student retention, online academic advising, or online student support services.

• Minimum of 2 years’ work experience with online education and distance learning.

Preferred Qualifications

None

Physical Demands

None

License and Certification Requirements

None

Other Requirements

Successful background records check including:
Criminal
Credit

Salary Information

Salary range $48,998 to $61,247 DOQ.

FTE

1.000

FLSA

Exempt

Union Status

Non-Union

Number of Vacancies

1

Posting Number

PS1452P

Desired Start Date

Open Date

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

General Information

Peru State College’s “Campus of a Thousand Oaks,” an arboretum campus, is nestled in historic southeast Nebraska. The state’s first college, Peru State offers a unique mix of innovative online and traditional classroom undergraduate and graduate programs, including online graduate degrees in education and organizational management. Peru State College is a member institution of the Nebraska State College System.

EEO Statement

The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges’ non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website.

Veteran Statement

This position is subject to Veterans Preference.