Program Coordinator – Store Operations – Remote Job 2024 Full Time

Job Overview:

This role is responsible for the execution of specialized tasks and functions specifically related to UNFI’s Retailer learning management
service requiring independent thinking and an enthusiasm for helping customers execute their training needs. The Program Coordinator is responsible for executing all processes and procedures, learning all aspects of the business including processing vendor invoices, billing customers, managing data, communicating with retailers and the vendor community, creating reports and financial responsibilities. This role will work directly with the program manager and cross-functionally, with all areas of the company, as well as externally.

Job Responsibilities:

• Coordinates onboarding and training process for new retailers and facilitates new retailer orientation. Solicits client requirements through interviews, and/or existing system documentation or procedures. Conducts the administration and training of the Learning Management System (LMS), including input, reporting, updates, etc. 50%

• Monitors retailers’ progress using system generated reporting. Analyzes reports and provides feedback to retailer ownership team. 20%

• Build rapport with customers through interpersonal skills; confidently converse with and make recommendations to customers and SMEs at all levels of an organization5%

• Analyzes and provides guidance on general education needs 5%

• Documents the results of analysis activities using the appropriate templates or analysis tools 5%

• Identifies areas of potential business risk and communicate these to the Project Leader 4%

• Independently responds to and/or resolves sophisticated training issues and other matters 5%

• Create question-based training content by leveraging your understanding of the Axonify learning methodology and software capabilities. 3%

• Provide input to the evolution of team processes, procedures, and best practices 3%

• Performs other relevant job duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. – M/F/Veteran/Disability. VEVRAA Federal Contractor.