Program/Project Lead Job 2024 Part Time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A program/project lead position responsible for supporting multiple business areas with high and/or varying degrees of complexity. This includes the daily tactical and strategic integration of Artificial intelligence, Automation and Speech analytics within direct phone sales. Additionally this role will assist current support teams/functions in a project management and analyst capacity. In partnership with senior leadership and support team leadership this role will be responsible for optimizing support functions, driving advancements in the implementation of speech analytics, automation and AI to deliver operational efficiencies and improved performance.

• Facilitate and nurture working relationships/partnerships with Internal teams and external vendors in efforts to advance speech analytics, automation, and AI capabilities within DPS
• Complete project charters/plans, develop timelines and milestones and complete projects in a timely manner.
• Responsible for program success, and delivering detailed analysis on program outputs, findings and insights. Prepare communications, readouts and results
• Develop, document and maintain detailed project plans and monitor/track progress on key initiatives
• Maintain program alignment to department level priorities/vision
• Execute AI integration within DPS across coaching, speech analytics, and automation
• Partner with sales leadership to improve tools and increase usage of tools such as SPD, Total recall, Verint in efforts to improve coaching efficiency and effectiveness
• Provide additional assistance and project management efforts to support teams/functions such as QA, Sales consultants, Performance coaching and engagement.
• Maintain program alignment to department level priorities/vision
• Other duties as assigned

Education

• 4 year Bachelor’s Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not include supervisory duties

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Communication, Customer Centricity, Digital Literacy, Inclusive Practices, Learning Agility, Results-Oriented, Self-Starter

Compensation

Compensation offered for this role is $66,800.00 – 120,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.