Remote Outbound Appointment Coordinator – Ken Garff Listening Center Job 2024 Full Time

The Ken Garff Listening Center is a contact center that is currently looking for Remote Outbound Appointment Coordinators !

Great work schedule! Listening Center is open from 6 AM to 7 PM Mountain time Monday – Friday, 8 AM to 4:30 PM Mountain Time Saturdays— closed Sunday .

Shifts Offered:

• 9:30-6:00 PM Mountain Time.

Here’s what you’ll be doing :

• Making outbound calls to current Ken Garff customers. No cold calling.
• Establish and maintain great customer relationships.
• Determine customer’s current vehicle needs and schedule appointments for them with the dealership sales departments.
• Document conversations and update customer records.
• Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
• All calls are recorded and monitored for quality services

The Location

This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

• Hardwired Internet (Ethernet cable connection only )
• 50 Mbps download speed minimum
• 20 Mbps upload speed minimum
• 40 ms latency maximum

Equipment Requirements:

• Must provide your own equipment
• Windows PC desktop with Intel i5 processor – 2430M at 2.40GHz or processor better or equivalent, 8GB of RAM available, and working webcam
• Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.
• USB wired Headset with microphone.
• Dual computer monitors
• Apple products, laptops, and Chromebooks not accepted
• Smart Phone (Any Manufacturer)

Qualifications :

• Positive, energetic, enthusiastic, and service oriented.
• Must meet network and equipment requirements
• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize—in other words, work smart.
• Previous customer service or call center experience a plus.
• Must have a designated work space that is free of distraction with little to no background noise.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Must work from approved Location.

Benefits for working at Ken Garff Listening Center:

• Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
• Earn a college degree, no cost to you! Powered by Degrees@Work
• Paid training—we care about your success.
• Real career growth at a nationwide automotive powerhouse
• Paid Time Off
• Set schedules provided provided during the end of training.
• Every other weekend off (Saturday and Sunday)
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• 401k with Company match
• Optional Year-end bonus program
• Employee discounts on Part sand Service!
• Great people with a great culture

Job Type : Remote | Full-time (35-40 hour work week)

Pay : at $15.50 per hour plus monthly performance based incentives

W e are an Equal Opportunity Employer

((We Hear You))