Scheduling Support Specialist Job 2024 Full Time

Scheduling Support Specialist | Full-Time, Remote

ABOUT US!

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We’re not just a service; we’re a culture of care committed to inclusivity, innovation, and impact.

Using the collective insight from nearly 1 million hours of professional intervention, we guide young people to three areas of evidenced-based support: self-guided, community/peer interactions, and text-based counseling provided by licensed Counselors. These areas of assistance are designed to match each individual young persons current needs, wants and goals as well as identify and refer to a higher level of care when needed.

Our culture is driven by our values – Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time.

Kooth exists to positively impact the global mental health crisis. Are you ready to join our movement?

WHAT YOU WILL DO!

Role Objective: This role is intended to provide critical scheduling support to the Service Operations team working on Kooth services in the U.S. This role will work closely with the Service Support Administrator and Director of Workforce Management to ensure all Service Operations scheduling needs are met for successful service delivery.

Main responsibilities:

• Provide critical scheduling support for the Service Operations team
• Ensure smooth and efficient coverage across Kooth U.S. on and off platform services

Systems Management:

• Ensure accuracy of schedules in scheduling tooling (Quinyx) for all members of the Kooth U.S. service operations team.
• Support service operations team to reconcile and adjust time punches in Quinyx
• Provide support to understand and resolve Quinyx issues
• Maintain up-to-date Clinical on-call schedule in Quinyx
• Manage schedules and coverage to accommodate required professional development trainings
• Update Quinyx with holiday schedules when there are adjusted operational hours or coverage needs
• Update Quinyx when staff join or leave the organization
• Ensure accuracy of all roles, skills, and licenses in Quinyx
• Support the Service Support Administrator to update base schedules and publish schedules as needed
• Contribute to development of scheduling solutions to support the launch of new services or offerings

PTO Support:

• Respond to PTO requests to ensure timely management of PTO needs and adequate coverage for the requested time
• Coordinate coverage for On and Off Platform Service Operations shifts to accommodate PTO requests as needed
• Collaborate with Service Operations Team Supervisors and Managers to share updates or insights related to an employees request for PTO
• Communicate with team members to provide guidance on the status of PTO requests
• Collaborate with Shift Leads as needed to ensure smooth flow of service operations for same-day callouts
• Coordinate with supervisors and practitioners to reschedule supervision meetings to accommodate PTO, as needed
• Communicate about needs and opportunities to enhance management of PTO to inform our internal processes and support efficient on and off platform operations

Other Duties As Assigned:

• Provide support to new hires with an initial orientation to Quinyx
• Contribute to cross-departmental initiatives as needed, particularly in regards to scheduling capabilities
• Support ad hoc data requests with Quinyx data as needed to inform analysis of scheduling needs and support future operational planning

WHAT YOU WILL BRING!

Education/Experience:

• Minimum education: Bachelors Degree or commensurate experience
• Experience working with shift operations and schedule management
• Experience working with data visualizations in a dashboarding tool (e.g. Tableau)
• Experience in a start-up environment
• Experience in behavioral health or clinical setting
• Must be able to work the following hours: 9am-5pm in local time zone
• Permanently reside within the US 48 contiguous states
• Bilingual in English and Spanish (preferred)

WHAT YOU WILL GET!

Compensation: The salary for this role will be approximately $50-65K annually based on experience.

Kooths Benefits:

• Medical, Dental and Vision benefits on day one
• Prescription drug coverage on day one
• Five weeks of accrued paid time off
• Eight paid holidays plus two, half-day holidays (Christmas Eve and New Years Eve)
• 401(k) retirement plan with company match
• Equity award program for full-time employees vested after three years of service

Kooth provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.