Become a part of our caring community and help us put health first

The Senior Software Quality Testing Engineer thoroughly evaluates the software products according to the business standards or function requirements. The Senior Software Quality Testing Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Software Quality Testing Engineer isolates, reproduces, and tracks defects and verifies fixes. Develops test data and procedures for ensuring the software products meet organization standards and end-user requirements. Very familiar with the software development cycle and quality assurance methodologies. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Responsibilities:

• You will be responsible for all phases of functional and automation testing
• Experience in developing Manual and automation test strategies with CYARA / TOSCA
• Create test cases, perform manual automated testing and log detailed defects
• Work closely with product owners and scrum masters to determine acceptance criteria for testing
• Understand the technical details of the product and assist development team in trouble shooting issues
• analyze quality of the product before rolling to customers by analyzing and validating defect leakages
• Design and develop scalable, flexible, and cross-platform automation test frameworks
• Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness, using innovative QA practices and automation tools and close collaboration with development and business

Work Experience

• Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
• Experience in testing Genesys call routing applications, IVRs validation and routing integration is a plus
• Collaborate with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
• Experience in SAFE Agile software development methodology and practices with full development lifecycle from inception through implementation.
• Experience with CI/CD on Azure ADO is preferable.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree
• 5 or more years of technical experience
• Develops test data and procedures for ensuring the software products meet organization standards and end-user requirements
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor’s Degree
• Cyara Certified Expert
• Tricentis Tosca Automation Specialist Level 1 and Level 2

Why Humana?

It’s not about what we think is important. It’s what matters to you that counts. Humana offers a variety of benefits to promote the best health and well-being of our associates and their families.

You’ll experience the following perks as a full-time Humana employee:

Compensation and Financial Security — Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, 401(k) retirement savings plan (125% match for the first 6% contributed by an associate), etc.

Your Whole Health — Humana’s health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.

Work Perks — Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.

Grow With Us — Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.

COMPANY OVERVIEW

For more than 60 years, Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We’re not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

If you’re looking for a career that provides opportunities for growth and development in a stable industry, Humana might be the right fit for you.

60 — We have been committed to seniors’ health and care for nearly 60 years.

46K — We have 46,000+ associates.

#56 — Ranked #56 on the Fortune 500 list in 2019.

16.6M+ — We have 16.6+ million medical members across all 50 states.

12M — Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.

You can find out more about us and view our current career opportunities at https://careers.humana.com.

Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Additional Information

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office.
• Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$86,600 – $119,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.