Server/Waiter Job 2024 Full Time

Pillar Bar & Grill at Hilton Garden Inn Asheville is seeking new additions to our team!

A Restaurant Server is responsible for taking and serving customers’ food and/or beverage orders in a friendly, efficient, and effective manner that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. This position is also responsible for creating a service-driven atmosphere, processing financial transactions, maintaining a clean environment, and performing hotel room service delivery.

· Taking and serving customers’ food and beverage orders accurately, efficiently, and in a friendly manner

· Setting, clearing, and cleaning tables and work area; must keep the work and guest areas neat, clean, and attractive at all times

· Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction

· Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary

· Demonstrating a thorough knowledge of food and beverage products, menus, and promotions

· Stocking service area as needed

· Effectively communicating with other F&B department team members to ensure prompt and high-quality service

· Completing business transactions, including inputting orders, by using POS system and cash management

· Assessing customers’ needs and preferences and making recommendations

· Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers’ identification to ensure they meet age requirements for alcoholic beverages

· Maintaining a safe and secure restaurant environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations

· Regularly inspecting and cleaning equipment to ensure excellent working condition and sanitation; achieving or maintaining safety/health certifications for self and follow health and safety rules

· Providing guidance/information to guests in regards to hotel facilities, dining options, and area information

· Performing room service delivery to hotel guest rooms in a friendly, timely, efficient, and accurate manner

Job Types: Full-time, Part-time

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person