Job Description Summary

Manage projects related to systemic asset creation and remediation within the US/CAN CRM Install Base (IB). Coordinate with the US/CAN Service Technology team to track and maintain detailed project records in a project tracker. Collaborate with cross-functional teams to identify, research, root cause, and address upstream data issues and sales order issues. Guide NPI (New Product Introduction) teams on best practices in compliance with regulatory and service requirements that result in systemic asset creation. Participate in the software delivery lifecycle and Service Max transition activities.

This job is remote – U.S.A.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

• Maintain a detailed project tracker that tracks data issues and related details including issue descriptions, root cause, actions, task owners, and resolutions

• Co-lead meetings with cross-functional teams to understand the products and commercial offerings

• Collaborate with Senior Technical Service Leaders and guide NPI teams to ensure systemic asset creation and service strategy is supported

• Participate in the software delivery lifecycle including testing and process mapping

• Participate in Service Max transition activities related to IB including asset creation, installation, upgrades, IB verification, and asset swap

• Responsibilities may extend beyond the listed items and may be subject to change

Required Qualifications:

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).

• Demonstrated ability to track, analyze and resolve problems

• Ability to learn asset data structure and product attribution in CRM systems, source data systems, data flows, item creation work instruction, and service business functions/processes

• Existing business domain expertise from US/CAN Service or related GEHC Roles like Field Service, Field Support Specialist, Tech/Remote Support, Service Operations, or Depot to perform deep functional analysis of the US/CAN Siebel CRM Install Base ecosystem

• Established project management skills

• Ability to take direction, then work independently and follow-up

• Ability to guide both new and experienced professionals on best practices

• Experience with MS Office word processing, spreadsheet, presentation, and collaboration applications

• Attention to detail, accuracy and record keeping of work performed

Desired Characteristics:

• Experience with Siebel CRM, Oracle GLRPOD, My Workshop, eDHR, PQW, eOM, Quality Plan, Rally, ALM, PQM, MS Visio, Miro, Smartsheet

• At least 5 years of experience in Job Family Group(s)/Function(s))

• Demonstrated multitasking experience driving critical issues simultaneously

• Excellent communication and organizational skills

• Supportive team member with strong interpersonal skills, capable of working within a globally diverse team across different time zones

• Eagerness to obtain new skills and knowledge

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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For U.S. based positions only, the pay range for this position is $86,560.00-$129,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: October 28, 2024