Supervisor, Payment Posting Job 2024 Full Time

• Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Job Summary:

• As a Supervisor, Payment Posting, your role encompasses overseeing a team responsible for maintaining the accuracy and efficiency of cash posting and credit processes within a healthcare organization’s revenue cycle management.

Essential Functions and Tasks:

• Supervision and Leadership: Provide leadership, direction, and support to a team of quality assurance specialists responsible for cash posting and credit processes.
• Quality Assurance Management: Develop, implement, and maintain quality assurance processes and procedures to ensure the accurate and timely posting of payments and credits, including insurance payments, patient payments, refunds, adjustments, and denials.
• Training and Development: Train, mentor, and coach team members to ensure they possess the necessary skills and knowledge to perform their duties accurately and efficiently.
• Performance Monitoring and Evaluation: Monitor team performance metrics, conduct regular performance evaluations, and provide feedback to team members to drive continuous improvement and meet productivity targets.
• Issue Resolution and Escalation: Address and resolve any discrepancies, errors, or issues related to cash posting and credit processes promptly and effectively. Escalate complex issues to appropriate stakeholders for resolution as needed.
• Collaboration and Communication: Collaborate with other departments such as billing, coding, finance, and customer service to streamline processes, resolve issues, and improve overall revenue cycle management efficiency. Communicate effectively with team members, management, and stakeholders to ensure alignment with organizational goals and objectives.
• Compliance and Regulatory Adherence: Ensure compliance with relevant healthcare regulations, billing guidelines, payer policies, and industry standards governing cash posting, credits, and revenue cycle management activities.
• Documentation and Reporting: Maintain accurate records, documentation, and audit trails of cash posting and credit activities. Generate reports, analyze data, and identify trends to support decision-making and process improvement initiatives.

Education and Experience Requirements:

• Bachelor’s degree in any related field.
• A minimum of 6 years of experience in healthcare revenue cycle management, with a focus on specifically in cash posting, credits, or related areas, is typically required. Supervisory or leadership experience is preferred.

Knowledge, Skills, and Abilities:

• Strong leadership, management, and team-building skills with the ability to motivate, empower, and develop team members.
• Exceptional attention to detail and accuracy to identify and rectify discrepancies in cash posting and credit records.
• Proficiency in data analysis, problem-solving, and critical thinking to identify root causes of issues and implement effective solutions.
• Excellent verbal and written communication skills to effectively communicate with team members, management, stakeholders, and external parties.
• Familiarity with healthcare billing systems, electronic health records (EHR), revenue cycle management software, and Microsoft Office applications.
• Understanding of healthcare regulations such as HIPAA, Medicare, Medicaid, and third-party payer policies related to cash posting, credits, and revenue cycle management.
• Ability to adapt to changing priorities, handle pressure, and work effectively in a fast-paced environment with tight deadlines.