Surest Project Implementation Manager – National Remote Job 2024 Full Time

Surest™, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care. Join us to start Caring. Connecting. Growing together.

The Project Implementation Manager (PIM) will be Responsible for the successful onboarding of all assigned National Account customers. The PIM is the first point of contact for the customer responsible for setting expectations, managing deadlines, and delivering on products the customer has purchased. The PIM must be able to proficiently project manage all aspects of the Account Management Team to ensure accurate and timely set up of all products and services.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate all activities for timely and accurate implementation of products and services onto Surest/UHC systems
• Facilitate meetings with both internal and external partners (customers) to identify and document all status updates, requirements, issues, risks and drive execution
• Review Requests for Proposals, evaluate implementation concerns and notify Sales, the proposal team, leadership and internal partners of non-standard requirements where we may have difficulty administering or where there will be pricing impact
• Project manage the implementation of new business and complex existing business specific to National Accounts
• Collaborate with other areas of the organization to present solutions to customers on non-standard or complex products and services
• Document all decisions made by the customer while maintaining a project plan to keep both internal and external partners on track. Notify all appropriate parties when any item may be at risk
• Ability to meet established metrics set forth by PIM leadership
• Participate in finalist meetings to present the details surrounding the implementation process
• Lead all internal and external meetings for all National Account new business and assigned new business existing accounts, driving the direction of the implementation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of client facing project management and/or account management experience
• 3+ years of implementation project management
• 2+ years of healthcare experience
• Intermediate level of proficiency with general computer use and Microsoft Office products including word processing, database management and spreadsheet applications
• Ability to travel up to 20-25% of the time

Preferred Qualifications:

• Knowledge of, or willingness to learn, internal process and resources (claims, eligibility, accounting, contract, underwriting)
• Ability to build relationships with mid-market, large, and / or national employers
• Ability to organize and schedule people and tasks to develop realistic action plans

Soft Skills:

• Creative thinking / innovative idea generation
• Relationship building skills
• Strong communication
• Basic presentation skills
• Demonstrated leadership skills
• Customer service skills
• Strong presentation skills
• Demonstrated results orientation and ability to execute on goals
• Detail oriented with the ability to manage high volume of details within short and inflexible timeframes

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

#RPO #Green