Technology Coordinator Job 2024 Full Time

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has a phenomenal opportunity for a Technology Coordinator .

The technology coordinator is responsible for configuring, imaging, and supporting client computing within the SE region. Responsible for providing technology assistance in PC provisioning, configuring computers to established standards, and maintaining desktop computers. Responsible for supporting application updates, releases and troubleshooting for end users. Responsible for responding to Technology Service Desk requests, American Heart Association event support, meeting support and Microsoft software configuration support.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Deploys and supports desktop and client computing for the assigned team or department.
• Orders, configures, images, and maintains personal computer systems for delivery to clients throughout the organization.
• Responds to Technology Service Desk tickets and troubleshoots for client base. Provides solutions within service level agreements.
• Demonstrates and leads a commitment to customer service; anticipates, meets and/or exceeds expectations by solving problems quickly and effectively; makes customer issues a priority
• Coordinates support implementation for American Heart Association events as established by American Heart Association business requirements
• Analyzes and recommends modifications or introduction to new tools or procedures for operational efficiencies.
• Manages client OS, application installation and client troubleshooting including security and application remediation for SE client computers.
• Identifies common issues and trends. Provides input and action plans to supervisor
• Participates on hardware and imaging team to determine and maintain all client computing standards
• Provides coverage as needed to insure support delivery during a team member’s PTO or any other reason of unavailability

Qualifications

• Experience providing technology support for personal computing, application updates, tier-1 troubleshooting
• Excellent communication skills
• Ability to meet service level agreement customer service

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We’re committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities

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Posted Date 6 hours ago (8/22/2024 10:54 AM)

Requisition ID 2024-14008

Job Category Information Technology

Position Type Full Time